What Is Customer Lifecycle Management? 2024 Guide
What Is Customer Lifecycle Management? Customer Lifecycle Management (CLM) is the process of tracking and managing each phase […]
Improving Customer Service with Group Chat
You’ve probably noticed how customer expectations keep rising. People want quick responses and personalized service. Meeting these demands […]
Live Chat Metrics And KPIs to Improve Customer Service
Want better customer satisfaction and loyalty? Use these ten metrics to optimize your live chat support experience. Monitoring […]
History of Online Chat: 1973-2023
Online chat and chat rooms have come a long way in recent decades. In this quick guide to […]
Customer Engagement Explained: Definition, Strategies & More
Customer engagement is the new way to think about building trusting relationships with customers. It’s broader than related […]
What is Customer Service | Arena
Customer service gives companies an edge over their competition. It is one of the most powerful ways to […]
What is Live Chat?
Live chat software is a popular way to deliver better customer service, fantastic online events and get more […]
How to boost user engagement with Live Chat
Beloved brands like Apple and Playstation have used Live Chat to inform and engage customers. Read on to […]
How to build an eCommerce strategy with Live Chat
The best retailers use Live Chat tools to inform and engage online shoppers. This post will show you […]
How Customer Data Platform is reinventing customer relations
Using a Customer Data Platform is helping companies to focus obsessively on their customers and benefit from their […]
An essential guide to Customer Data
Customer data is the key to understand customers beyond the confines of your own strategy, which makes you […]
9 reasons why you should start doing it
Being all ears to your customers has amazing benefits. It increases customer acquisition and makes them brand loyal. […]