What Is Customer Lifecycle Management? 2024 Guide
What Is Customer Lifecycle Management? Customer Lifecycle Management (CLM) is the process of tracking and managing each phase […]
Live Chat Metrics And KPIs to Improve Customer Service
Want better customer satisfaction and loyalty? Use these ten metrics to optimize your live chat support experience. Monitoring […]
Customer Engagement Explained: Definition, Strategies & More
Customer engagement is the new way to think about building trusting relationships with customers. It’s broader than related […]
What is Customer Service | Arena
Customer service gives companies an edge over their competition. It is one of the most powerful ways to […]
Customer Engagement Strategies to Boost Businesses
You have heard how important customer engagement is for so many times now. But what does having an […]
How to build an eCommerce strategy with Live Chat
The best retailers use Live Chat tools to inform and engage online shoppers. This post will show you […]
An essential guide to Customer Data
Customer data is the key to understand customers beyond the confines of your own strategy, which makes you […]
Complete guide to Customer Experience
Customer experience is one of the new frontiers of marketing. Customers, in the market powered by industry 4.0, […]