7 Reasons Why Virtual Events Are Better With Live Chat

7 Reasons Why Virtual Events Are Better With Live Chat

Live Chat can be a significant tool to leverage engagement in your live events, improve navigation metrics, and build a loyal audience for them.

Live Chat

Cezar Machado

Cezar Machado

July 23, 2020


Over the past year, there has been a boom in online virtual events as traditional venues have closed. Companies have switched to using virtual conferences, sports fans have had to rely on online coverage, and music events have moved online.

Even after the pandemic eventually ends, the live streaming business isn’t going away. A February 2021 market study estimated that the live streaming market will be worth $247 billion by 2027. The growth is driven by online conferences, eSports championships, entertainment, and live sports coverage. 

Opting out of the online conversation is no longer an option either. Your audience and customers are going to share their thoughts on social media as the event unfolds. When users drift away to social media, that means less engagement, conversions, and revenues for companies and broadcasters.

The solution is to make your live events more compelling with Live Chat. A Live Chat tool gives users a way to ask questions, get help and connect with your people without leaving your website.

7 Reasons Why Companies Are Adding Live Chat To Virtual Events

Here are a few ways Live Chat can help your live events strategy.

1. Boost Engagement

Imagine if your users were attending a company conference and could not interact with anybody! That would be a painfully dull event. A live event without Live Chat is just like that – it silences your audience. By adding Live Chat to your event, users and attendees have more reasons to stay engaged with your event.

2. Include A Social Element In Your Event

Your customers and viewers have plenty of choices for how they spend their time. By adding the option to interact with other people, your event will have a social element. That means your attendees can make connections and new friends while participating in your event.

3. Increase Time Spent On Your Content

When users can share their thoughts on your website in real-time, there’s less need to switch over to social media. In turn, users will end up spending more time on your website. That means more opportunities to earn advertising revenue and generate leads. 

4. Encourage A Loyal Community Connected To Your Brand

The “hallway track” is one of the key reasons why people attend conferences. The chance to meet new people with shared interests and deepen connections is compelling. You can add this interactive element to your live event with Live Chat.

You don’t have to take our word for it either. Research from Kayako indicates that 52% of consumers are more likely to remain loyal to a company that offers live chat support.

5. Become More Credible Through Content Curation

Think about the most engaging, successful TV personalities on the air today: Stephen Colbert, Jimmy Fallon, and Jimmy Kimmel. What do they all have in common? All of them regularly invite guests to their shows. Those guests add new ideas, jokes, and variety, so viewers keep coming back.

The same principle applies to publishers and media companies. Your regular editors, experts, and contributors will draw in the core audience. But why stop there? You can become even more credible by adding more diverse voices to your coverage. For example, you could invite a few well-regarded social media influencers to contribute to your Live Blog. Those influencers will then lend your event more credibility and grow your audience further.

6. Improve Your Events With Social Listening

In a traditional event, you can instantly tell if people are disengaged. They will break eye contact, chat with people next to them and catch up on email. It can be more difficult to tell which aspects of your event are memorable in an online live event.

Adding Live Chat to your event gives you an informal way to track audience engagement. For example, your live conference might have three guest speakers. There might be 100 people chatting about the first speaker but only 20 commenting about the second and third speakers. If you see that kind of trend, you can improve your next event to your best speakers more time on stage.

7. Give people a way to stay connected

Did you know that Live Chat can help you build your audience for the long term? Give users an easy way to stay connected, like signing up for your newsletter. You could also offer exclusive discount codes valid for 24 hours only to reward live event attendees if you sell products. 

Which Live Chat Features Make Virtual Events Easy?

Running a successful live event takes a lot of work. You have to think about audio and video equipment, bandwidth, and managing multiple event participants. Given all of that pressure, you might feel hesitant about adding a new tool like Live Chat to your event. Make sure the Live Chat tool you choose has these key features:

  • Custom Design and Branding. Your Live Chat tool should make the look and feel of your website to provide a consistent experience.
  • Social Media Friendly. Users can add avatars and emojis to the conversation.
  • Easy Moderation. Live Events with large groups of people can be a big headache to moderate. That’s why it is wise to choose a Live Chat system with automatic moderation features like filtering profanity and the ability to remove problematic participants quietly.
  • Fast and Easy Integration. Most Live Chat platforms support desktop and mobile integrations, including Google Accelerated Mobile Pages (AMP) and WordPress.

Ready To Try Live Chat For Free?

Now that you know some of the ways Live Chat tools can enhance events, your next step is to try a Live Chat Tool. Arena’s group Live Chat tool is simple to use and allows you to create and embed a chat to your site in minutes.

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