Record TV

Product
Live Chat
Industry
Broadcast Media
Use Case
Second-Screen for Reality Shows

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Record TV Supercharges Audience Engagement with Arena Live Chat

Background

About Record

TVRecord TV is one of the largest television networks in Brazil and Latin America, reaching millions of viewers with a rich blend of entertainment, news, and sports programming. Established in 1953, the network has a strong legacy of delivering high-quality content and maintaining a loyal audience base. As one of the major broadcasters in Brazil, Record TV continually seeks to innovate and offer its viewers immersive digital experiences.

6.3%
increased session time
100+
first party sign ups per minute

Challenges Faced by RecordTV

Despite its popularity, Record TV recognized the need to enhance its digital engagement strategy to keep pace with evolving audience demands and maintain a competitive edge in the media landscape. The primary challenges included:

  • Boosting Viewer Engagement and Retention: Record TV wanted to increase audience engagement and retention, particularly among younger demographics who are increasingly consuming news online.

  • Creating Real-Time Interactive Content: They aimed to offer a platform where viewers could access real-time updates and interact with live events, particularly during major programming like reality TV shows and sports.

  • Scaling During High Traffic Events: Record TV needed a solution that could handle significant spikes in traffic, especially during high-profile events and breaking news

Arena Live Chat Solution

Arena's Live Chat provided Record TV with the ideal solution to address these challenges by delivering a seamless, interactive experience. Key features of Arena Live Chat that helped Record TV achieve their goals included:

  • Live Coverage and Real-Time Updates: Enabled Record TV to offer instant updates, ensuring viewers could follow live events minute by minute.

  • Audience Engagement Tools: Integrated polls, quizzes, and social media feeds directly into the live chat to encourage viewer interaction and increase session time.

  • Custom Branding and Themes: Allowed Record TV to customize the visual elements to match its brand identity, offering a cohesive and immersive user experience.

  • Scalability and Reliability: Provided a robust infrastructure capable of handling significant traffic spikes, ensuring optimal uptime during high-profile events.

Live Chat

Implementation and Results

Record TV successfully implemented Arena Live Chat during their coverage of reality TV show A Grande Conquista, demonstrating the platform's value in driving audience engagement. The results were impressive:

  • Significant Increase in Engagement: Record TV saw an increase in audience interaction through live polls, quizzes, and social media integrations within the live chats.

  • Enhanced Viewer Retention: Arena Live Chat contributed to a 6% lift in session time, with viewers spending more time engaging with live content.

  • First Party Data: Arena Live Chat created over 100 new user profiles per minute, allowing RecordTV access to their own audience.

  • Brand Cohesion: The ability to fully customize the visual appearance of the live chats ensured a consistent brand experience, reinforcing Record TV’s digital identity.

  • Scalability Proven: The platform managed significant traffic spikes during the live broadcasts of A Fazenda without any downtime or technical issues.

Conclusion
By leveraging Arena Live Chat, Record TV significantly enhanced viewer engagement and retention, providing a richer digital experience for their audience. The partnership with Arena empowered Record TV to deliver timely, interactive, and branded live coverage, setting a new benchmark for digital engagement in Latin American broadcasting.