Live Chat Metrics And KPIs to Improve Customer Service
Want better customer satisfaction and loyalty? Use these ten metrics to optimize your live chat support experience. Monitoring […]
Customer Engagement vs Audience Engagement Strategies
The customer engagement vs. audience engagement debate is growing. The reality is that most businesses need to grow […]
7 Customer Engagement Trends For 2023
Marketers are worried in 2023. Economic worries and disruption in online advertising mean previously reliable strategies and playbooks […]
How to know the ROI for a Customer Data Platform
Adding a customer data platform to your sales and marketing workflow takes some work. So, it’s worth asking […]
Customer Lifecycle Management: How to Grow Revenue
Getting a customer to stay with you for months or years is the foundation of most successful companies. […]
Get More Customers With A Retarget Customer Data Platform
A customer data platform needs the right fuel to achieve growth—data from sales systems, customer loyalty data, insights […]
How To Use Chat Polls and Q&A To Grow Engagement
Using chat polls and Q&A in an online chat are some of the best ways to boost engagement. […]
Discover how Arena Live Chat directly increases website revenue.
What if you could bring new revenue to your business by engaging your audience more deeply? With Arena […]
don’t leave ad revenue on the table
Live blog monetization is a new, reliable way to add a revenue stream to your news website. Pay […]
Go-To-Market Executive Leaders Team Announcement
Today, Arena welcomes three executive leaders who will drive our Go To Market strategy forward. I’m pleased to […]
Why Virtual Events Are Better With Live Chat: 9 Reasons
Virtual events and hybrid events have boomed in popularity recently. More companies are using a chat platform for […]
Increase Live Stream Engagement: 11 Tactics That Work
Do you want more live stream engagement from your target audience? It’s getting more complex. The competition for […]