All eyes are on e-learning right now. Don’t be just another platform: improve your customers’ experience using Live Group Chat. Find out how you can do it!
Technological expansions stimulate the market and companies to put out their products and services. But when it comes to education and e-learning platforms, is just technology enough to reach revenue and success?
We can tell you it is not! But to give the answer you need to achieve relevance, improve your services, and make money, we will present to you how Live Group Chat is the best solution you need right now, especially during this worldwide scenario.
So, read on to find out how you can have Live Chat for free on your platform!
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E-learning market evolution
Convenience, feasibility and self-management are the main reasons digital studies have grown in the past years. Stiff methodologies and schedules complicate this generation’s ability to bend and adapt.
Personal routines do not follow a 9 to 5 structure anymore. Your audience demands for options to build their own agenda and keep on improving their technical skills and crave for better opportunities.
And that is the combination to birth e-learning: cyberspace that mixes distance, education and digital resources. Through it, there are no more physical or geographical borders. Anytime and anywhere the e-learner can join a digital classroom to study.
A fundamental factor to keep e-learning fresh and updated, is human interaction. Here is how you can get it!
Humanize with Live Group Chat
Live Group Chat is an add-on to a web page that allows users to interact amongst each other. Since an e-learning environment requires the presence of tutors, teachers and students, Live Group Chat can offer multiple resources to establish greater communication.
Through text, voice and video messages, users can create an enriched learning space. They can also share different types of file formats on chat.
Before the pandemic, e-learners could apply their new abilities at workplaces, exchange information with coworkers, engage at workshops or face-to-face classes. Now, those options are limited.
Having a Live Group Chat and all of its features and possibilities is your best opportunity to keep on providing relevant experience to the users.
Pandemic times leading to new solutions
But now, amongst every other particularity, a student has in life to choose a more flexible way to learn, there is also COVID-19 and its repercussions. A healthy social interaction is now a must-have aspect people are taking into consideration in this “new normal” scenario.
Learning environments have softly evolved through time. Even though there were a few alterations here and there, its structure has remained the same, like the classroom space, for example.
Due to the pandemic, education’s core has been forced to remodel its shape, and e-learning is the only thing able to lead that change successfully.
Two groups of people you should pay close attention to during this are:
- The first group are the current customers. E-learners who are already studying and must not feel that the absence of social interaction can jeopardize their learning process. These can not wait too long for better solutions to arrive. They want –– and need! –– them right now.
- And the other group are possible new customers. In this one, there are multiple unexplored niches to work with, like those who already know e-learning platforms and got caught up by your unique services; and those who do not know e-learning yet, but saw in your company a reliable, complete and humanized platform to kick off.
More than ever, there is no place for halfway, lack of quality or uncertain results.
Companies need to create this empathic and respectful environment to show that they are aware of the new challenges. But beyond that, present the best solution to keep the greatest service and customer satisfaction on top. That’s called Customer Experience!
Improving experience through technology
The economic crisis mostly leads to desperate measures for many. It is very understandable that companies must do whatever they can to stay in the game, but when business actions arise from desperation and zero strategy planning, the result might be a failure.
That kind of outline calls for proper assistance, and because of the variety of possibilities, technology becomes the most capable one. Properly used, this powerful resource can meet the needs within the context of not having personal interactions on e-learning spaces.
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Live Group Chat, as we mentioned before, integrates human management, relevant engagement and a high level of support for the students in a single place.
Following the users through the learning processes creates better engagements. The platform can compensate for the lack of physical relations with guidance programs, such as, making a tutor or teacher available simultaneous to studying time, at the same web page.
Live Group Chat bringing real-time interaction
Having a Live Group Chat on your e-learning platform can promote a sense of community. With a professional content moderator, students can go through paths that will enhance their experience.
As a result, your brand’s status of authority gets stronger, customers can have better experiences, and they may consider making other purchases. They may also put relevant referrals out there, since your services amazed them throughout the entire process.
Real-time engagements create live environments, with a sense of fresh curation and professional domain. It means the content is constantly updated and new, being systematically watched by the teachers, tutors and the platform itself.
Have a Live Group Chat solution now For Free
A well-managed Live Group Chat solution for e-learning spaces can aggregate more value to your services. You can increase revenue by showing your customers how much they can earn by studying on your platform, highlight the teacher’s role and add better experiences during the course.
Also, you can capture new customer’s attention letting them know how exclusive, personalized, and complete your products are. Not to mention all the great referrals put out there by satisfied users.
Arena can give you a Live Chat solution right now. It will be fully operating within minutes on your platform. And it is free! Create it, embed it and you’re ready to use. Click here now and get your live group chat solution for free.