Enable Private, One-To-One Conversations

No. Only business and enterprise customers have access to this feature.

Yes. Here’s an article that explains more: https://help.arena.im/en/articles/4521308-how-to-use-direct-messages-on-live-chat

Once you enable attendees to send direct messages, you’ll receive it on your live chat inbox, but you won’t be able to read or interact with other peoples messages between themselves to protect privacy.

You cannot moderate or filter direct messages audience members send each other, but you can disable direct messages on a chat-by-chat basis if this is a concern.

A moderator can block a user from sending new direct messages to the moderator. Moderators can also ban users if needed.

You will see a blue bubble next to this feature session on Arena dashboard indicating the number of unread direct messages. The same is true for the users on the embed chat.